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Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return & Exchange Policy

We have a 14-day return & exchange policy upon receipt of order.

This is subjected to the following:

  • Item must be in its original purchase condition, packaging must be unopened, unused and not defaced in any manner.
  • No exchange or refund will be made if item is opened or used or not in its original packaging.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • For returns, any gift, samples or items received as part of the order must be returned as well.


For returns and exchange, you can contact us via Contact us form or send us an email at enquiry@shicara.com stating the following:

  • Order Number
  • Product name
  • Reason of return / exchange
  • Image of the product

We do not accept returns on international orders and shipments.


Defective & Incorrect Items:
There may be instances where the product is damaged, due to transit during delivery or other reasons. Rest assure that these will be eligible for exchange and we will try our best to get it replaced.

For incorrect items which doesn’t happen often, these could be blunders due to the massive amount of shipment we are handling. We will get this rectified as soon as possible.

Change of Mind:
As much as we would like you to have a great shopping experience with us, we do not accept exchange or return due to change of mind.